April 13, 2017

FAQ

What methods of payment do you accept?

Payment is made using Interac E-transfer

Is it safe to order with Herbal Medix?

We're one of 300+ Dispensaries in Canada that are NOT operating under the federally-approved medical marijuana system. To qualify under the federal system, you'll need to get a doctor's approval and Health Canada's permission to purchase from one of the 50+ licensed producers. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations. There are about 40 mail order marijuana sites in Vancouver. Vancouver has been shipping weed in the mail since the 90's and to date, we know of no-one who has ever been charged with receiving pot in the mail. That being said, there is still a risk on both ends as we are not working with any federal approval.

Do you have a phone number where I can call and speak to someone?

No, we do not have a contact phone number. We are available to answer questions through email. [email protected]

Is tax included in your prices?

Yes, Tax is already included in our prices!

I've sent my E-transfer. What next?

Once you've sent your E-transfer, it could take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order).

How do I send an Interac E-transfer?

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes. Google is a great tool and if you search "your bank name" + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.

What will happen to my order if I don't submit payment?

Once you've placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.